Investigating issues with authentication and API services

Incident Report for Mailosaur

Resolved

This incident has now been resolved.
Posted Jun 12, 2025 - 21:20 BST

Monitoring

Google have now resolved the issue affecting our services - we are continue to monitor the situation.
Posted Jun 12, 2025 - 20:33 BST

Update

A further update has been provided by Google - "Our engineers are continuing to mitigate the issue and we have confirmation that the issue is recovered in some locations. We do not have an ETA on full mitigation at this point."

Incident page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Posted Jun 12, 2025 - 20:14 BST

Update

The following update has been provided by Google - "Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-06-12 12:15 PDT with current details."

Incident page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Posted Jun 12, 2025 - 20:05 BST

Identified

We are experiencing issues with authentication and core services related to an upstream issue with Google Cloud services (https://status.cloud.google.com/)

We will provide updates as soon as we have them, but hope to have normal service resumed shortly.
Posted Jun 12, 2025 - 19:55 BST
This incident affected: SMTP (SMTP (25), SMTP (2525), SMTP (587), SMTP (25) with STARTTLS, SMTP (2525) with STARTTLS, SMTP (587) with STARTTLS), POP3 (POP3 (110), POP3 (995)), and App, API.